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POLICIES

ARTSY OCCASIONS POLICIES

TIMELINES
Please take into consideration the amount of time needed for custom design orders.  Many designs start from scratch, so ample time is needed to create the perfect invitation or announcement.  Please schedule your consultation within the timelines listed below:

• SAVE-THE-DATES:  9-24 months before event
• WEDDING INVITATIONS:  6-8 months before event
• EVENT ACCENTS:  1-2 months before event
• EVENT INVITATIONS:  2-3 months before event

A timeline and estimated completion date will be included in your contract.  How quickly you receive your finished invitations depends entirely on communication and how promptly you make decisions.  Artsy Occasions will not be responsible for not meeting deadlines due to delayed client reaction or response.

PRODUCTION TIMES
Production times vary based on the components of your design and assembly method (if that applies).  Standard turnaround time for a set of 100 of the Basic Wedding Ensemble (digital print) is 6-10 business days after proof approval.  Turnaround time for Event Invitations and Event Accents are 6-10 business days.  For specialty print orders, standard turnaround time is 14-20 business days.

RUSH ORDERS
Because of the personal and lengthy process of custom design, rush orders will not be accepted.  Other orders may be considered rush if they are needed within a 4-6 week turnaround.  Rush orders may be accepted depending on availability and the requirements of the project.  Rush orders will add a charge of 20% to your order total and the complete balance is due once the contract is sent and before any design work can begin.  In some cases, rush orders will not be possible.  We will inform you if your order is considered rush and if there will be any related charges applied.

MINIMUM ORDERS + QUANTITIES
All custom design orders must reach a minimum amount of $100; otherwise a $35 design fee will be assessed.  Photo card invitations/announcements must be ordered in sets of 25.  Foil stamping, letterpress and all other special printing processes require 25 order quantities.  Digital printing has no set order quantities.  Artsy Occasions suggests you order a minimum of 8% extra for keepsakes and last minute guests.

ADDITIONAL DESIGN STAGES
For custom design orders, three Design Stages are provided to you along with two complimentary rounds of changes.  For Personalized Invitations and Stationery, you will also receive two complimentary rounds of changes.  There is a $25 charge per each additional round of changes.  Most clients are satisfied with the included design work and do not incur additional fees.

PROOFING
Artsy Occasions cannot stress enough how important it is to proofread every little detail.  You are encouraged to show your proof to friends and family members.  The more eyes, the better!  Once you have given final approval, no further changes can be made and any errors will be corrected at your expense.

PAYMENT + LATE FEES
Payments can be made by cash or check.  If payment by credit card is desired, there will be an additional 3.5% fee accessed for the amount being charged.  There is a $35 charge for returned checks.  Checks can be made payable to:  Artsy Occasions.  Please send payments to:  3408 Hayes Avenue, Sandusky, OH  44870.  For balances 30 days past due, a $50 late fee will be added.  After the first 30 days, there will be a $25 late fee charged for each 30 days until payment is received.

PRODUCTION + INCONSISTENCIES
Artsy Occasions prints and assembles 80% of the invitations designed in studio, allowing complete control of the process to ensure that everything in perfect!  Due to the nature of handmade items, each invitation may have certain variations.

POSTAGE
Artsy Occasions’ wedding invitations almost always incur additional postage because of the weight and thickness of the products used.  It is your responsibility to take a completed invitation to the post office for weight and measurements to ensure the proper postage is included.  Artsy Occasions is not responsible for items lost or destroyed through the mailing process.

PRIVACY POLICY
We respect your privacy!  Artsy Occasions does not sell or exchange names or any information you provide during the process of your invitation design.  All personal information, including home addresses, telephone numbers and emails, will be altered in any samples used for web or advertising.

DESIGN PROPERTY
All designs and concepts are property of Artsy Occasions.  All work may not be reproduced in any form without my consent.  I retain all personal rights to use any preliminary or completed designs for the purpose of display and for other clients to view.

ORDER CHANGES
No changes can be made after you have signed and returned your Design Proof, or after final approval has been given.

RETURNS + CANCELLATIONS
If you wish to cancel your order, contact Artsy Occasions immediately.  If you have not received your Design Proof and your order has not yet gone into production, you are responsible for your 50% deposit and any materials (paper, embellishments, etc) that have been purchased.  If your project has already gone to production, you are responsible for the entire amount as stated in your contract.  Because of the personalization of custom stationery, orders are non-refundable, with no exceptions.  If an error has occurred on my part, I will do my absolute best to correct the problem.

EARLY ENVELOPES
If you wish to receive your envelopes in advance for addressing purposes, please let Artsy Occasions know during your consultation.  An additional delivery charge may be applied to your balance.

SHIPPING CHARGES
If you live out of state, or wish to have your invitations shipped, you are responsible for the shipping charge.  Artsy Occasions ships via UPS and shipping estimates will be provided to you upon request.